Shipping policy

At Cotton Loops, we aim to provide efficient, reliable shipping for all our customers, no matter where in the world you're located. Please review the details below for our shipping policy, including estimated delivery times, shipping costs, and important customs information.

1. Shipping Destinations

We offer shipping to Nigeria, the UK, USA and internationally to most countries. If your country is not listed at checkout, please contact us at shop@cottonloops.com, and we will do our best to accommodate your order.

2. Shipping Methods & Delivery Times

Nigeria Shipping

  • Standard Shipping: 5-7 business days
  • Express Shipping: 3-4 business days

International Shipping

Delivery times vary depending on the destination and shipping method selected at checkout. Below are general estimates:

  • Europe: 7-14 business days
  • North America: 7-14 business days
  • Asia & Australia: 7-14 business days
  • Rest of the World: 7-14 business days

Please note, delivery times are estimates and may vary due to factors such as customs delays, public holidays, and local delivery conditions.

3. Shipping Costs

Shipping costs are calculated at checkout based on the destination and the weight of your order.

4. Customs, Duties, and Taxes

International orders may be subject to customs fees, import taxes, and duties, which are the responsibility of the customer. We recommend contacting your local customs office for information about potential fees before placing your order. Cotton Loops is not responsible for delays caused by customs.

5. Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking information. Please allow up to 48 hours for the tracking details to update.

6. Shipping Restrictions

  • We cannot ship to PO Boxes or APO/FPO addresses.
  • Certain products may have shipping restrictions based on the destination country’s import regulations.

7. Lost or Damaged Items

If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date at shop@cottonloops.com. We will work with you to resolve the issue as quickly as possible.

8. Returns & Exchanges

For information on returning or exchanging an item, please refer to our Refund Policy.

9. Contact Us

If you have any questions or concerns regarding shipping, feel free to reach out to our customer support team at shop@cottonloops.com

Cotton Loops is committed to ensuring that your shopping experience is smooth from start to finish. Thank you for choosing us!